Refund & Return Policy

At OLYAZAKA, we strive to ensure a clear, fair, and customer-friendly process for all returns and refunds. Our policies are designed to provide guidance and support while maintaining transparency, convenience, and safety for our customers.

US Returns

  • Returns are accepted for orders within 30 days of delivery.

  • Items must be in their original condition, unused, and include all original tags and packaging to prevent damage during transit.

  • Accessories, manuals, or any included items must be returned together with the main product.

  • Restocking Fee: A small restocking fee may apply to cover handling and processing costs.

  • To initiate a return within 30 days, contact our support team with your order number and details about the return. Our team will provide clear instructions on how to proceed.

  • For items damaged during shipping, please report within 7 days of receipt with photos to ensure eligibility.

Refund Processing

  • Refunds are issued to the original payment method once the returned item has been received and inspected.

  • Refund processing typically takes 5–10 business days after the item is received.

  • A confirmation email will be sent once the refund has been processed.

Exchanges

  • If you prefer an exchange instead of a refund, contact our customer support team.

  • Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.

  • Ensure the returned item meets all return requirements to be eligible for an exchange.

Special Notes

  • Returns that do not meet the requirements or are unauthorized may be refused and returned to the customer.

  • Returns due to a change of mind must comply with all return requirements and may be subject to a restocking fee.

  • We recommend using a trackable shipping method for all returns. OLYAZAKA is not responsible for items lost in transit.

  • Returns to incorrect addresses may delay processing; the correct return address will be provided by our support team upon request.

Customer Support
Our dedicated support team is available to assist with any return or refund inquiries. We guide you through the process to ensure your experience is smooth and transparent.

Contact for Returns or Refunds:

  • Email: service@olyazaka.store
    Ph    one: +1 (408) 946-6791

  • Address: Northwood Square, 2155 Morrill Ave, San Jose, CA 95132, USA