FAQ

Welcome to the OLYAZAKA FAQ page. Here you can find quick answers to the most common questions about our swim rings and services. For details on a specific product, please check the individual product page. If you don’t see the information you need, feel free to reach out to us anytime at service@olyazaka.store. Our customer care team is ready to help during business hours.

Do you have a physical store or retail presence?
At the moment, OLYAZAKA products are available only through our official online store. By focusing on direct sales, we are able to carefully manage product quality and ensure smooth delivery. We do not operate physical shops or sell through third-party retailers.

What is your return and exchange policy?
If you are not satisfied with your purchase, we offer a straightforward return and exchange process. Items can be returned within 30 days of delivery, provided they are unused and in their original condition. Please follow the return instructions on our Returns page for guidance.

How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery within the continental U.S. usually takes 5–7 business days. Please note that we currently do not ship to Hawaii, Alaska, military bases, or other U.S. territories. Once shipped, you will receive tracking details via email.

Do you ship internationally?
At this time, OLYAZAKA ships exclusively within the mainland United States. Customers outside the U.S. may use third-party forwarding services at their discretion, but we do not manage or guarantee international deliveries.

What payment options do you accept?
We accept major credit and debit cards, including Visa and MasterCard, as well as PayPal. All payments are processed securely for your convenience.

How can I track my order?
Once your order leaves our facility, you’ll receive an email with a tracking number. This allows you to follow your swim ring from our warehouse to your door. If you run into any issues with tracking, our customer support team is happy to assist.

Are OLYAZAKA swim rings suitable for beginners?
Yes, our swim rings are designed with both fun and safety in mind. Many of our products are suitable for new swimmers as well as those who simply want to relax in the water. Always review product descriptions for details and recommended use.

How do I contact customer support?
You can contact us at service@olyazaka.store or by phone at +1 (408) 946-6791, Monday to Friday, 9 AM – 6 PM EST. Our team is ready to answer questions about products, orders, or general support.

Do you offer product protection or warranties?
Each swim ring is inspected before shipping. While we do not provide promotional warranties, we encourage customers to follow usage instructions and care tips to extend product life. If you encounter any issues, our support team will work with you to find a solution.

Can OLYAZAKA swim rings be used for group activities?
Absolutely. Our products are great for pool parties, family gatherings, and summer events. We recommend checking product sizes and designs to find the right fit for your needs